"Karen McSteen has played a significant role in helping Ritz-Carlton shape its long-term strategic plan.  She has worked with our company in a variety
of capacities, including brand consulting, new product evaluation, senior
leadership meeting facilitation and organizational structuring and has impressed our leadership with her deep understanding of our brand and culture and her very structured and comprehensive approach to work."

"Karen McSteen has been instrumental in helping our senior leadership and board define our priorities and strategic direction.  She has transformed our board meetings into participative results oriented sessions resulting in moving the organization in a very positive direction.  Her inclusive style has earned the respect and commitment of staff and volunteer leaders alike."